Last updated: 12 November 2026

This Privacy Policy explains how UpSkillion (“we”, “us”, “our”) collects, uses and looks after your personal information when you use upskillion.co.uk, get in touch with us or book our training. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

UpSkillion is a UK-based training provider offering public speaking, presentation, leadership and communication training, founded and run by Helen Staniforth. For the purposes of data protection law, UpSkillion is the data controller of your personal information.

Data protection contact: Helen Staniforth, Owner
Email: helen@upskillion.co.uk
Phone: 01933 426062
Website: upskillion.co.uk

The information we collect

We only collect the information we need. This may include:

Enquiry and booking details – your name, email address, phone number, organisation and any details you include in a message or booking enquiry form.
Free guide requests – your name and email address when you request one of our free guides.
Course and training details – information needed to arrange and deliver training, such as attendee names, job roles and any requirements you tell us about (for example, access needs).
Billing details – contact and invoicing details for the person or organisation paying for training.
Feedback – comments or reviews you give us about our training.
Website usage information – if you agree to analytics cookies, information about how you use our website, such as pages visited and the type of device you use. See our Cookie Policy for details.

How we use your information

We use your information to:

reply to your enquiries and provide quotes;
arrange, deliver and follow up on training you have booked;
send you the free guides you have requested;
send invoices and manage payments;
send you occasional news, tips and course information where you have agreed to this (you can unsubscribe at any time);
improve our website and our training;
meet our legal and accounting obligations.

Our lawful bases for using your information

Contract – where we need your information to provide training you have booked, or to take steps at your request before a booking.
Consent – for marketing emails, free guide sign-ups and analytics cookies. You can withdraw your consent at any time.
Legitimate interests – to respond to enquiries, run and improve our business, and keep our website secure, where this does not override your rights.
Legal obligation – where we must keep records, for example for tax and accounting purposes.

Who we share your information with

We never sell your personal information. We only share it with trusted service providers who help us run our business, and only as far as needed. These include:

our website hosting and email providers;
Eventbrite, if you book a place on a public course through Eventbrite (Eventbrite’s own privacy policy also applies);
email marketing services we use to send guides and updates;
Google Analytics, if you accept analytics cookies;
venues and caterers, where needed to deliver a booked course (for example, attendee names or dietary requirements);
our accountants and professional advisers;
the person or organisation that booked or paid for your training, where relevant (for example, attendance confirmation).

We may also share information where required by law.

International transfers

Some of our service providers may store information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract terms.

How long we keep your information

We keep personal information only for as long as we need it:

enquiries that do not lead to a booking – up to 2 years;
booking, training and invoicing records – 6 years after the end of the financial year they relate to, to meet accounting and legal requirements;
marketing contacts – until you unsubscribe or ask us to remove you.

Keeping your information secure

We use appropriate technical and organisational measures to protect your information, including a secure (HTTPS) website, password-protected systems and limiting access to those who need it. However, no method of sending information over the internet is completely secure.

Your rights

Under UK data protection law, you have the right to:

ask for a copy of the information we hold about you (free of charge in most cases);
ask us to correct information that is wrong or incomplete;
ask us to delete your information;
ask us to limit how we use your information;
object to us using your information, including for marketing;
ask us to transfer your information to another organisation;
withdraw your consent at any time, where we rely on consent.

To use any of these rights, email helen@upskillion.co.uk. We will respond within one month.

Cookies

Our website uses cookies. Non-essential cookies, such as analytics cookies, are only used if you agree to them through our cookie banner. Please see our Cookie Policy for full details.

Links to other websites

Our website may link to other websites, such as Eventbrite, Google and social media sites. We are not responsible for how those websites handle your information, so please read their privacy policies.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be shown on this page with a new date.

This policy has been approved by Helen Staniforth, Owner, UpSkillion.